After Sales Services: roles and performances
In Masader multi we believe in long term relationships with our customers and we pay special attention to our After Sales Support based essentially on:
As the Original Equipment Manufacturer, we know the required maintenance schedule for the equipment, the interval for key components, as well as the structure and required labor for our maintenance visits. Masader employs some of the best service engineers in KSA their aim mission is keeping the compressed air installations of our customers operating at their peak performance 24/7.
Masader frequently provide a flowchart that can help to determine the source of problems and ensure an after sales service in order to repair the equipment that is purchased from them. Be sure to set up a procedure for scheduling service that must be periodically performed by the manufacturer. Because we require that repairs be handled only by the manufacturer.
An expert technician will take en charge to answer calls and report e-mail 24/7. He diagnoses the breakdown or failure with you and if necessary he remotely takes control of your equipment also he provides you with a suitable solution and ensures the best after sales services and satisfaction.
the aim goal of Masader is to ensure that customer gets as much use and value as possible out of their purchase
Masader‘s after sales support include:
- Maintaining products through free or discounted service
- Helping with the installation process
- Having a clear exchange and return policy and providing a customer service number
The after-sales support may come free with the purchase of an item and may also be sold as part of a more comprehensive service plan
Do you want more help? Talk to one of our expert. Visit masadermulti e -store